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Velvet Rook

LEGAL

Terms of Service

Last updated: September 23, 2026

These Terms of Service (“Terms”) govern your access to and use of velvetrook.com (the “Site”) and assessments, calculators, diagnostics, guides, digital resources, and other tools made available through the Site (collectively, the “Tools”).

The Site and Tools are operated by Sapphire Grove LLC, doing business as Velvet Rook (“Velvet Rook,” “we,” “us,” or “our”).

These Terms apply to your access to and use of the Site and Tools. By using a Tool, completing a purchase, starting a subscription, or otherwise affirmatively accepting these Terms when they are presented to you, you agree to be bound by them. Additional terms may apply to particular purchases, subscriptions, or professional services and will be presented when applicable.

If you do not agree to these Terms, do not use the applicable Tool or complete the applicable transaction.

About Velvet Rook and the Site

Velvet Rook provides business strategy, technology, digital products, and related services primarily for real estate agents, teams, brokerages, and other businesses.

The Site is used to describe our services, provide educational content and Tools, sell certain products or subscriptions, and allow prospective clients to contact us.

Professional consulting and client engagements may be governed by a separate services agreement, statement of work, proposal, or other written agreement.

If there is a conflict between these Terms and a separately signed agreement with Velvet Rook concerning professional services, the separately signed agreement controls with respect to those services.

Tools and assessments

Velvet Rook may offer assessments, quizzes, calculators, diagnostics, benchmarks, guides, and similar Tools.

Unless expressly stated otherwise, these Tools are self-guided and rely on information you provide.

For example, the Top Producer Assessment uses your self-reported answers to generate a score, recommended focus area, and potential business gap based on Velvet Rook’s own methodology and standards.

Velvet Rook’s benchmarks, standards, scores, classifications, and methodologies are not necessarily independently verified industry averages or universally accepted standards.

We may add, remove, modify, rename, or discontinue Tools from time to time.

Informational purposes; no professional advice

Content provided through the Site or Tools is intended for general informational and educational purposes.

Nothing on the Site or provided through a Tool constitutes legal, accounting, financial, tax, investment, real estate brokerage, or other regulated professional advice.

Tool results, scores, recommendations, benchmarks, projections, examples, and sample outcomes are illustrative and may be based entirely or partly on information you provide.

We do not independently verify information submitted to a Tool unless we expressly tell you otherwise.

You are responsible for evaluating whether information or recommendations are appropriate for your circumstances and for obtaining professional advice where appropriate.

No guarantee of results

Velvet Rook does not guarantee that use of the Site, Tools, digital products, subscriptions, recommendations, or other materials will produce any particular business, financial, marketing, operational, lead-generation, revenue, or other result.

Business outcomes depend on numerous factors outside our control.

Examples, testimonials, case studies, sample calculations, benchmarks, and potential results are not guarantees that you will achieve the same or similar results.

Information you submit

You retain ownership of information, content, and materials you submit to Velvet Rook.

By submitting information through the Site or a Tool, you authorize Velvet Rook and its service providers to use, process, store, reproduce, and transmit that information as reasonably necessary to:

  • Provide the Tool, product, communication, or service you requested
  • Generate and deliver results
  • Respond to your inquiry
  • Evaluate and respond to your interest in Velvet Rook’s services
  • Operate and improve the Site and Tools
  • Maintain business records
  • Troubleshoot technical issues
  • Perform other activities described in our Privacy Policy

You represent that you have the right to provide the information you submit and that doing so does not violate the rights of another person or organization. You should not submit confidential, sensitive, or regulated information through the Site or a Tool unless the applicable feature expressly requests that information.

Our collection and use of personal information is also governed by our Privacy Policy.

Acceptable use

You may not use the Site or Tools to:

  • Violate applicable law or the rights of another person
  • Attempt to gain unauthorized access to the Site, systems, accounts, or infrastructure
  • Interfere with or disrupt the Site or its operation
  • Introduce malware, harmful code, or malicious automated activity
  • Circumvent technical restrictions or security measures
  • Use automated means to scrape or systematically extract proprietary Site content or Tool methodology without permission
  • Reverse engineer or attempt to reconstruct proprietary scoring systems or methodologies for competitive or commercial purposes
  • Misrepresent your identity or submit information with the intent to misuse or manipulate a Tool
  • Reproduce, redistribute, resell, sublicense, or commercially exploit protected Velvet Rook materials except as expressly permitted

We may restrict or terminate access to the Site or Tools if we reasonably believe they are being misused.

Intellectual property

The Site and its original content, branding, visual design, copy, software, Tools, assessment frameworks, scoring methodologies, templates, resources, and other materials are owned by or licensed to Sapphire Grove LLC and are protected by applicable intellectual property laws.

“Velvet Rook,” associated branding, and other marks displayed on the Site may not be used in a way that suggests affiliation, sponsorship, or endorsement without our permission.

Subject to these Terms and any additional terms presented with a particular product or service, Velvet Rook grants you a limited, nonexclusive, nontransferable right to access and use the Site, Tools, and materials you lawfully obtain from us for their intended personal or internal business purposes. Unless expressly permitted, you may not reproduce, distribute, sell, sublicense, publish, create a competing commercial product from, or commercially exploit proprietary Velvet Rook materials.

Nothing in these Terms restricts rights that cannot lawfully be restricted.

Third-party services and links

The Site or our products may contain links to or interact with third-party websites, software, platforms, payment processors, or other services.

Velvet Rook does not control third-party services and is not responsible for their availability, content, security, terms, or privacy practices.

Your use of a third-party service may be governed by that provider’s own terms.

Purchases

Velvet Rook may offer digital products, subscriptions, or other products and services for purchase through the Site.

The price, contents, billing frequency, and material terms applicable to a purchase will be disclosed before you complete the transaction.

By completing a purchase, you authorize Velvet Rook and its payment providers to charge the payment method you provide for the stated amount, including applicable taxes where required.

You are responsible for providing accurate billing and payment information.

We may correct pricing or descriptive errors before accepting an order. If we discover a material error after an order has been placed, we will notify you and, where appropriate, provide an opportunity to confirm the corrected terms or cancel the affected purchase.

Digital products and final sales

Unless Velvet Rook expressly states otherwise at the time of purchase, sales of downloadable or electronically delivered digital products are final and nonrefundable once the product has been delivered or made available for access, subject to applicable law. This includes, where applicable, digital guides, templates, playbooks, assessments, reports, downloadable resources, and other digital materials.

If you experience a technical problem that prevents you from accessing a digital product you purchased, contact us at hello@velvetrook.com and we will make reasonable efforts to restore access or provide the purchased materials.

Nothing in this section limits any refund, cancellation, or other right that cannot lawfully be waived.

Subscriptions and recurring billing

Certain Velvet Rook products or services may be offered on a subscription basis.

Before you purchase a subscription, we will disclose the material terms of the subscription, including:

  • The price
  • Billing frequency
  • What the subscription includes
  • Whether it automatically renews
  • How to cancel
  • Any minimum commitment or notice period that applies

By purchasing an automatically renewing subscription, you authorize Velvet Rook to charge the payment method you provide at the stated billing interval until the subscription is cancelled or otherwise ends.

Your subscription will automatically renew for successive billing periods unless cancelled according to the cancellation terms disclosed when you subscribe.

You are responsible for keeping your payment information current.

If payment cannot be completed, we may retry the charge, suspend access, or terminate the subscription, subject to applicable law.

Subscription cancellation

You may cancel an automatically renewing subscription using the cancellation method disclosed when you subscribe or another cancellation method we make available. Unless a longer commitment period or different cancellation effective date was clearly disclosed and agreed to when you subscribed, cancellation will prevent charges for renewal periods beginning after the cancellation becomes effective.

Unless required by law or expressly stated otherwise, cancellation does not entitle you to a refund or credit for amounts already paid or for partially used billing periods.

We will provide a simple and reasonably accessible method for cancelling an automatically renewing subscription and stopping future recurring charges. Cancellation instructions will be provided when you subscribe and through an account, billing, or communication method reasonably available to you. Nothing in this section limits cancellation rights that cannot lawfully be waived.

Price changes

Velvet Rook may change subscription prices from time to time.

For an existing subscription, we will provide at least 30 days’ advance notice before a price increase takes effect.

Unless applicable law or the specific subscription terms require otherwise, a price increase will take effect no earlier than the first renewal occurring after the notice period.

The notice will state the new price and its effective date.

If you do not want to continue the subscription at the new price, you may cancel before the new price takes effect so that you are not charged the increased price, subject to any minimum commitment or other term that was clearly disclosed and agreed to when you subscribed. We will not retroactively increase charges for a billing period that has already been paid.

Taxes

Prices may not include sales, use, value-added, or similar taxes unless expressly stated.

Where Velvet Rook is required to collect applicable taxes, those amounts may be added to the purchase price.

You are responsible for taxes applicable to your purchase except taxes based on Velvet Rook’s net income.

Promotions and discounts

Velvet Rook may offer promotional pricing, discounts, trials, or special offers from time to time.

Unless otherwise stated, promotions may be modified or discontinued prospectively and may be subject to additional terms disclosed with the offer.

Expiration of a promotional price does not entitle you to continued access at that promotional rate unless the offer expressly states otherwise.

Suspension and termination

We may suspend or terminate access to a Site feature, Tool, digital product, or subscription if:

  • Required by law
  • Payment remains unpaid
  • You materially violate these Terms
  • Your use threatens the security or operation of our systems
  • We discontinue the applicable product or service
  • Continuing to provide access would expose Velvet Rook or others to material legal or security risk

Where reasonably practicable, we may provide notice before terminating a paid service unless immediate action is necessary.

Termination does not eliminate payment obligations incurred before termination.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, TOOLS, AND DIGITAL MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

VELVET ROOK DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SITE OR TOOLS WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR COMPLETE, OR THAT INFORMATION OR RESULTS WILL ALWAYS BE ACCURATE.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAPPHIRE GROVE LLC, VELVET ROOK, AND THEIR RESPECTIVE OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SITE, TOOLS, DIGITAL PRODUCTS, SUBSCRIPTIONS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELVET ROOK’S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A PAID DIGITAL PRODUCT OR SUBSCRIPTION WILL NOT EXCEED THE AMOUNT YOU PAID TO VELVET ROOK FOR THE PRODUCT OR SUBSCRIPTION GIVING RISE TO THE CLAIM DURING THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

FOR CLAIMS ARISING SOLELY FROM USE OF A FREE SITE FEATURE OR TOOL, VELVET ROOK’S AGGREGATE LIABILITY WILL NOT EXCEED $100.

These limitations apply regardless of the form of action, whether in contract, tort, statute, or otherwise, but do not limit liability to the extent it cannot lawfully be limited or excluded.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sapphire Grove LLC and its owners, officers, employees, contractors, and agents from third-party claims, damages, liabilities, and reasonable costs and expenses arising from your unlawful use of the Site or Tools, your material violation of these Terms, or your infringement or violation of another person’s rights through information or materials you submit to Velvet Rook.

This section does not require you to indemnify Velvet Rook for claims resulting from Velvet Rook’s own unlawful conduct.

Changes to these Terms

We may update these Terms from time to time. When we do, we will post the revised Terms and update the “Last updated” date.

If a change materially affects an existing paid subscription or other ongoing contractual relationship, we will provide additional notice where required by applicable law or the applicable subscription or service terms. Changes will not retroactively alter rights or obligations that arose before the revised Terms became effective unless permitted by law and expressly agreed.

Governing law

These Terms and any dispute arising out of or relating to them, the Site, or the Tools are governed by the laws of the State of Washington, without regard to conflict-of-laws principles, except to the extent applicable law requires otherwise.

Dispute resolution and venue

Before filing a legal claim arising out of or relating to these Terms, the Site, or the Tools, you and Velvet Rook agree to make a reasonable good-faith effort to resolve the dispute informally. A party may begin that process by providing written notice describing the dispute and the requested resolution.

If the dispute is not resolved informally, and unless applicable law provides otherwise, any court proceeding arising out of or relating to these Terms, the Site, or the Tools must be brought in a state court located in the Washington county where Velvet Rook maintains its principal place of business or, where federal jurisdiction exists, in the federal judicial district encompassing that location. Each party consents to the jurisdiction and venue of those courts. Nothing in this section prevents either party from seeking appropriate temporary or injunctive relief where necessary to protect intellectual property, confidential information, security, or other rights for which immediate relief may be appropriate.

Severability

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted by law or, if necessary, severed, and the remaining provisions will remain in effect.

Waiver

A failure by Velvet Rook to enforce a provision of these Terms does not waive its right to enforce that provision or any other provision later.

Assignment

You may not assign or transfer your rights or obligations under these Terms without Velvet Rook’s prior written consent. Velvet Rook may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the business or applicable product or service.

Entire agreement

These Terms, together with any additional terms expressly applicable to a particular Tool, purchase, or subscription, constitute the agreement between you and Velvet Rook concerning their subject matter.

A separately signed agreement governing professional services or another client engagement remains subject to its own terms and controls to the extent provided in the About Velvet Rook and the Site section.

Contact

Questions about these Terms may be sent to:

Sapphire Grove LLC d/b/a Velvet Rook
Email: hello@velvetrook.com
Website: velvetrook.com